We have an opportunity for a talented IT Support Technician to join The Cadillac Formula 1® Team at the Silverstone Facility. In this role, you will provide desktop support and general assistance to end-users, employees and guests, and act as the initial point of contact for IT-related issues, incidents, and service requests. At Cadillac Formula 1® Team, we aspire to be the absolute best in every aspect of our team. Team members are encouraged to challenge established thinking and share their ideas to create an environment where everyone can contribute to our shared success.

• Provide 1st and 2nd line support to the Team's IT users and guests
• Create, update, and prioritise IT support tickets within the ITSM platform. Maintain accurate and detailed records of all interactions and solutions provided to customers
• Onboarding and offboarding. Prepare and configure desktop hardware, software and accounts for new starters, and process leavers in line with company procedures
• Perform installations, configuration, and upgrades of computer hardware, peripherals, and software applications (Windows, iOS, macOS)
• Assist customers in understanding and effectively using their hardware, software applications, and IT tools. Provide basic training and guidance as needed
• Management of user access to various systems and applications
• Maintain up-to-date documentation of IT assets, configurations and software licenses
• Collaborate with other IT teams for more complex issues or problems that require higher-level support
• Participate in an on-call rotation to provide after-hours support at critical times of the year or for serious incidents
• Assist in the creation of department Policies and Procedures
• Staying updated with technology trends within the End User Compute Space and recommending solutions to improve customer experience and efficiency